You can toggle between Account Summary, Backup Dashboard, Manage Backup Policies, Notifications, and Personal Information. This web interface gives a wider range of controls and options than the desktop client. This opens up to a plain-looking but easy to navigate webpage. You have an instant-read status on your backup, including how many files are being backed up, the percentage of backup completion, quick links to settings and controls, as well as a link to look at your backup dashboard. The Carbonite app is super transparent and easy to decipher. We prefer this approach because it helps keep our browser focused on all the other business tools using that platform. Unlike some of the other cloud backup solutions, which use a web browser as the sole user interface, Carbonite relies on its locally-installed agent application, This runs in the background on your PC, though there is a companion web-based dashboard. Still, our initial backup took roughly eleven hours using a standard home network internet connection, which was an average result compared to the other solutions. Once installation was finished, Carbonite began a complete backup of our files (a total of 100GB spread across various folders). Installing the agent on our Windows-based test machine was quick and straightforward. Setup and User InterfaceĪs with many cloud backup solutions, you initiate your Carbonite account from the company's website, which is divided between its home and business editions. However, that 25-device limit will be painful for many businesses these days, though you can get around it by setting up multiple Carbonite accounts. The need for bare metal image backup is particularly nice, since we didn't find that even in Arcserve UDP Cloud Direct, our other Editors’ Choice selection for this segment. This extends to most aspects of the system, from mainstream features to pricing.Īnd while its more advanced capabilities do cost extra, it's very nice to know they're available, though a menu-style pricing structure would be more convenient than having to switch between so many different kinds of account types. While we didn't test these higher-end features, based on our endpoint backup experience, Carbonite has done very well with its focus on simplicity. Larger businesses, or those with more specific demands, like mixed environments that blend virtual and legacy systems, can opt for Carbonite Server Backup, a separate service. Again, not features you'll find in every competitor, especially those focused more on client backup rather than servers. It also adds image backup and bare-metal restore capability as well as dedicated backup features for Microsoft SQL Server, Exchange, SharePoint, and MySQL databases. This tier can handle up to 5TB of data and up to five servers. You can use it to back up PCs as well as servers if its capabilities better match your needs. That might be an issue for small businesses who don't want to purchase yet another app to protect their smartphones and tablets, especially now that so many home workers are switching between business and personal devices.įor businesses that need to backup servers, the Basic Server Backup tier costs $50 a month, billed annually.
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This plan has centralized management and admin controls, though a downside is that Carbonite Safe doesn't have agents for Apple iOS or Google Android devices, the company says these are available in higher-tier products. Also bundled in this tier is ransomware recovery, remote file access, as well as FERPA, GLBA, and HIPAA compliance. Included in this tier are automatic cloud backups, 7-day-per-week customer support, a paid option for external hard drive backups, remote file access to computer files, and 128-bit encryption. We trialed the Carbonite Safe Ultimate plan that afforded us trials of both Carbonite Safe and Carbonite Safe Server Backup, which is not included in the Carbonite Safe Core plan tier.This costs $24 per month for up to 25 computers billed on an annual basis. The Carbonite Safe product line consists of two product classes: 1) endpoint backup for desktops and laptops and 2) server backup. Carbonite likely has more advanced features than the other two, but accessing them will mean spanning product tiers. Carbonite Safe is more similar to Backblaze Business Backup and, to a certain extent, CrashPlan for Small Business, because all these products forego more advanced features in order to deliver slick and easy-to-use client and management software. Best Hosted Endpoint Protection and Security SoftwareĬarbonite is well suited to remote workers and distributed teams requiring basic and reliable cloud backup for up to 25 computers a month.
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